Shipping & Returns
Shipping Charges and Delivery
We make every effort to ship your order as quickly as possible. Our hours of operation are Monday through Thursday, 10:00 a.m.-4:00 p.m. EST. Please refer to the shipping charts below. Delivery times are estimates. Videos of services are usually shipped within 2 business days.
Shipping & Handling Charges
We apologize that our shopping cart cannot accommodate international orders at this time. Please call the Southeast Bookstore at (502) 253-8200 to place your order.
| Order Value (U.S. $) |
Regular (4-10 business days) |
Alaska USPS |
Hawaii USPS |
Alaska Priority (UPS) |
Hawaii Priority (UPS) |
| Up to $10 | $3.00 | $3.00 | $3.00 | $20.00 | $35.00 |
| $10.01-$20.00 | $6.00 | $6.00 | $6.00 | $20.00 | $35.00 |
| $20.01-$50.00 | $8.00 | Not Available | Not Available | $20.00 | $40.00 |
| $50.01-$75.00 | $11.00 | Not Available | Not Available | $26.00 | $45.00 |
| $75.01-$100.00 | $14.00 | Not Available | Not Available | $32.00 | $50.00 |
| $100.01-$150.00 | $18.00 | Not Available | Not Available | $40.00 | $57.00 |
| $150.01-$300.00 | $21.00 | Not Available | Not Available | $48.00 | $66.00 |
| $301.00 + | 12% | Not Available | Not Available | 25% | 35% |
Tax Exempt Organizations
If your organization is in Kentucky or Indiana and has TAX EXEMPT STATUS we ask that you call us to place your first order. You MUST fax (1-502-253-8210) or mail a copy of your Purchase Exemption Certificate for our files or you will be charged sales tax. Once we receive a copy of your Certificate you can shop online and tax will not be charged.
Mailing address: Southeast Bookstore, 920 Blankenbaker Pkwy., Louisville, KY 40243
Return Policy
Our and CDs and DVDs are guaranteed for 30 days against faulty performance or breakage due to defect. If you feel you have received defective materials contact us, or call (502) 253-8220. Defective materials may only be exchanged for the same product.
Downloaded Resources are not refundable.